TicketAlert 1.0
TicketAlert… Mac Users can now also benefit from a native Mac Application notifying them of new tickets received in their Kayako SupportSuite and eSupport.
After installingl TicketAlert on your Mac you will have a new icon on the right hand side of your menubar and you will receive notifications from your helpdesk about new tickets and replies.
What it is not…
TicketAlert is not a full Mac client for Kayako SupportSuite and eSupport.
For that we have plans to develop SupportDesk for Mac.
TicketAlert Free Edition compared to TicketAlert Professional.
TicketAlert Free Edition will offer the above mentioned features.
Additionally TicketAlert Professional offers the following:
- receive notifications for more than one helpdesk.
- use a filter to Include or Exclude a notification from the History Dialog or only for showing an Alert.
- a (selectable) helpdesk/department tree in the History Panel.
- a (selectable) history stack of received notifications in the History Panel.
WHAT’S NEW
Version 1.0
- [new] Added option to filter in/out alerts (Professional, see help for more info).
- [chg] Changed ticket database (engine) for more speed and future enhancements.
- [chg] Removed option to make menu sticky (not necessary anymore).
- [fix] Corrected ‘Managed Object Model’ error.
- [fix] Corrected minor UI bugs.
REQUIREMENTS
Mac OS X 10.5 or later, Kayako SupportSuite and eSupport 3.20.02 or later, Growl 1.1.4 or later.