Web Help Desk Free 10.0.15
Web Help Desk Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, iPhone web-app, customer support web portal, email-to-ticket conversion, and 2-way email integration.
Free Help Desk Software Features:
- Mac OS X Help Desk Software Solution
- Web-based Client UI – Zero Footprint
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- LDAP / Active Directory Synchronization
- Knowledge-base Management
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Reporting Included
Free Help Desk Software Integration:
- LDAP (Lightweight Directory)
- Microsoft Active Directory
- Email-to-Ticket Conversion
- SMTP, IMAP, POP3
Web Help Desk Software – Free Edition:
- No Expiration Date
- Software Completely Free From Ads
- Unrestricted Lite Edition Functionality
- Free Software Upgrades for One Year
- One Support Staff Admin Login
- All of the features, none of the hassles.
WHAT’S NEW
Version 10.0.15:
- Fixed: Problem where the ticket Subject and Detail were not being hidden according to the Request Type settings for new tickets and the quick-ticket editor.
- Fixed: Problem where not all clients linked to an asset would show up after running an advanced asset query for a single assigned client.
- Fixed: EOObjectNotAvailableException that would periodically come up when removing ticket locks or clearing sessions.
- Fixed: Formatting of number/date/currency custom fields in exported TSV files.
- Fixed: Problem with collapsed note list in the client interface – it was always showing the top few notes, whether they were the oldest or newest.
- Fixed: Problem that can cause custom field values to disappear when editing a ticket note.
- Fixed: Casper sync problem when Casper had a large number of saved reports.
- Added: Setup > Clients > Client Options > Resolution Confirmation Method (E-Mail or Web Interface).
REQUIREMENTS
Mac OS X Server 10.4 or later.
PRICE
Free
