Web Help Desk Free 10.0.9
Web Help Desk Free… The free help desk software edition of Web Help Desk for Mac OS X Server installations offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, iPhone web-app, customer support web portal, email-to-ticket conversion, and 2-way email integration.
Free Help Desk Software Features:
- Mac OS X Help Desk Software Solution
- Web-based Client UI – Zero Footprint
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- LDAP / Active Directory Synchronization
- Knowledge-base Management
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Reporting Included
Free Help Desk Software Integration:
- LDAP (Lightweight Directory)
- Microsoft Active Directory
- Email-to-Ticket Conversion
- SMTP, IMAP, POP3
Web Help Desk Software – Free Edition:
- No Expiration Date
- Software Completely Free From Ads
- Unrestricted Lite Edition Functionality
- Free Software Upgrades for One Year
- One Support Staff Admin Login
- All of the features, none of the hassles.
WHAT’S NEW
Version 10.0.9:
- Fixed: Broken Refresh Tax Rates button in ticket Parts & Billing tab.
- Added: Client condition in ticket and asset query builders now supports client custom fields.
- Fixed: Issue that could cause excessive opening of database connections supporting WHD Notifier browser extensions or WHD Mobile app.
- Added: Ability to search additional properties of an asset in the advanced search page, including custom fields.
- Fixed: Refresh bug in mobile interface that could cause note editor to close prematurely.
- Fixed: Bug causing certain characters to be be HTML-escaped in plain text e-mail messages.
- Fixed: Bug in Billing Report that could cause totals to be slightly off due to rounding errors when calculating taxes.
- Added: Request Type editor can now be accessed when creating new custom fields (as opposed to only when editing existing custom fields).
- Fixed: Removed space after dollar sign in U.S. currency formatting.
REQUIREMENTS
Mac OS X Server 10.4 or later.
PRICE
Free
