Web Help Desk Free 9.2.08
Web Help Desk Free… The free help desk software edition of Web Help Desk for Mac OS X Server installations offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration.
Free Help Desk Software Features:
- Mac OS X Help Desk Software Solution
- Web-based Client UI – Zero Footprint
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- LDAP / Active Directory Synchronization
- Knowledge-base Management
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Reporting Included
Free Help Desk Software Integration:
- LDAP (Lightweight Directory)
- Microsoft Active Directory
- Email-to-Ticket Conversion
- SMTP, IMAP, POP3
Web Help Desk Software – Free Edition:
- No Trial Period or Expiration Date
- Software Completely Free From Ads
- Unrestricted Lite Edition Functionality
- Free Software Upgrades for One Year
- One Support Staff Admin Login
- All of the features, none of the hassles.
WHAT’S NEW
Version 9.2.08:
- Added: iPhone interface for viewing and responding to tickets.
- Added: Report colors are now brighter and more diverse.
- Fixed: Asset discovery connections now strip Windows domains from client usernames.
- Fixed: Outlook/GMail e-mail templates now include color scheme for notes.
- Added: Asset range searches now also search for the literal string (for cases when a dash (-) is used as part of the asset number.
- Fixed: Bug preventing some techs from changing the status of their own tickets via e-mail.
- Fixed: Bug in which Admin Contacts could receive cc: updates on tickets with request types not belonging to their role.
- Added: Any part of client/tech e-mails can now be hidden (client info, ticket info, notes, recipients).
REQUIREMENTS
Mac OS X Server 10.4 or later.